Questions about the Residential Elevators Recalls Elevator StrikeLock Hoistway Door Locking Device D Recall 2026
Answers to common safety, symptoms, and disposal questions for this specific recall.
Key recall facts
- Brand: Not specified
- Reason: The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
- Published: 4/30/2026
How do I find the lot number on the product?
This recall involves the StrikeLock hoistway door locking device on residential elevators. The recall notice does not provide specific lot numbers or serial numbers to check. If you have a residential elevator, contact the manufacturer or installer to determine if your elevator contains the recalled StrikeLock device. They can inspect your system and identify whether the locking mechanism is affected by this safety issue.
How do I find the lot number on the product?
This recall involves the StrikeLock hoistway door locking device on residential elevators. The recall notice does not provide specific lot numbers or serial numbers to check. If you have a residential elevator, contact the manufacturer or installer to determine if your elevator has the recalled StrikeLock device. They can inspect your system and identify whether the faulty door locking mechanism is installed.
How do I find the lot number on the product?
This recall involves the StrikeLock hoistway door locking device on residential elevators. The recall notice does not provide specific lot numbers or serial numbers to check. If you have a residential elevator, contact the manufacturer or installer to determine if your elevator contains the recalled StrikeLock device. They can inspect your system and identify whether the locking mechanism is affected by this safety issue.
How worried should I be? What does this recall class mean?
This is a serious safety recall. The StrikeLock device can fail to prevent the elevator cab from moving when a landing door is open, creating a risk of falling into the elevator shaft or being struck by the moving cab. These hazards can cause severe injuries or death. If you have a residential elevator with this device, stop using it immediately and contact the manufacturer for inspection and repair.
How worried should I be? What does this recall class mean?
This is a serious safety recall. The StrikeLock device can fail to prevent the elevator cab from moving when a landing door is open, creating a risk of falls and serious injury or death. If someone enters or exits while the door is open and the cab moves, they could fall into the shaft or be struck by the moving elevator. Stop using the elevator immediately and contact a qualified technician to inspect and repair the locking device.
How worried should I be? What does this recall class mean?
This is a serious safety issue. The StrikeLock device can fail to prevent the elevator cab from moving when a landing door is open. This creates a dangerous gap that someone could fall through, risking serious injury or death. If you have a residential elevator with this device, stop using it immediately until it's inspected and repaired. The risk of falls and crush injuries is significant.
How do I get a refund for this recall?
The recall notice does not specify refund options for the StrikeLock hoistway door locking device. Typically, residential elevator recalls involve repair or replacement of the defective part rather than refunds. Contact the elevator manufacturer or the company that installed your elevator to learn what remedy they're offering. They should provide repair or replacement at no cost to address the safety hazard.
How do I get a refund for this recall?
The recall notice does not specify refund details for the StrikeLock hoistway door locking device. Contact the manufacturer or installer of your residential elevator to ask about available remedies. They may offer repair, replacement of the locking device, or other solutions. Keep records of your elevator's purchase and installation. You can also check the official CPSC recall notice for updated remedy information as it becomes available.
How do I get a refund for this recall?
The recall notice does not specify refund details. Contact the manufacturer or installer of your residential elevator to ask about remedy options. They may offer repair, replacement of the StrikeLock device, or other solutions. Keep records of your elevator's purchase and installation. The Consumer Product Safety Commission typically requires companies to provide free remedies for recalled products, but specific arrangements vary by manufacturer.
Is this brand safe to buy now?
The recall notice does not identify the specific brand of residential elevator affected, only the StrikeLock hoistway door locking device component. Before purchasing or using any residential elevator, verify that it does not contain the recalled StrikeLock device. Ask manufacturers and installers directly about the door locking mechanisms they use and whether they've addressed this safety issue. Properly maintained elevators with safe locking devices should be reliable when installed correctly.
Is this brand safe to buy now?
The recall targets a specific component—the StrikeLock hoistway door locking device—not all residential elevators or a particular brand. Once the faulty locking device is replaced or repaired, the elevator should be safe. If you're considering purchasing a residential elevator, ask the manufacturer whether they use StrikeLock devices and confirm that any installed units have been inspected and updated to address this safety issue.
Is this brand safe to buy now?
The recall notice does not identify the specific brand of residential elevators affected, only the StrikeLock hoistway door locking device component. This recall addresses a specific safety defect in that locking mechanism. If you're considering purchasing a residential elevator, ask the manufacturer whether their current models use the recalled StrikeLock device and what safety features are in place to prevent door-related hazards.
Is this recall real? How do I verify it?
Yes, this recall is real. It was issued by the U.S. Consumer Product Safety Commission (CPSC), the official federal agency that oversees product safety recalls. You can verify this recall by visiting the CPSC's official website at cpsc.gov and searching for "StrikeLock" or "residential elevator." The official CPSC notice will have complete details about the recall and instructions for consumers.
Is this recall real? How do I verify it?
Yes, this recall is real. It was issued by the U.S. Consumer Product Safety Commission (CPSC), the official federal agency that announces product recalls. You can verify it by visiting the CPSC's official website at cpsc.gov and searching for "StrikeLock" or "residential elevator." The recall involves the StrikeLock hoistway door locking device that can allow elevator cabs to move with doors open, creating serious fall hazards.
Is this recall real? How do I verify it?
Yes, this is a real recall issued by the U.S. Consumer Product Safety Commission (CPSC). You can verify it by visiting the official CPSC website at cpsc.gov and searching for "Residential Elevators StrikeLock" or "elevator door locking device." The CPSC is the federal agency responsible for protecting consumers from unsafe products. Their website lists all official recalls with complete details and remedy instructions.